1. Please contact our customer service within 48 hours after you received your package via email at ssvip@yilitehair.com. Product-related pictures/videos can help you speed up the return process.
2. Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return & Exchange address to send your unit to.If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), We will deduct 20% of your payment amount as a shipping cost loss (with a minimum of $20).
3. Please return the package to the address we have provided. And please email us the return tracking number. We refuse to accept unauthorized returns and are not responsible for returns that are lost or stolen. Our customer service will process the refund or exchange for you within 7 working days after we received the package.Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.
